Can I Return My Purchase? will gladly accept your returns for exchange or credit within 30 days of purchase. Merchandise must be in original condition, free of any wear and tear, unwashed and with all tags attached. Boots or shoes not in original condition will NOT be exchanged or refunded.

Boots may be exchanged or returned only if the soles are unscratched and the boots are in as-new condition. When trying on boots, be sure to walk only in carpeted areas until you are sure that your boots fit correctly.

Due to their unique nature, custom/special orders are Non-refundable.

Unfortunately, shipping charges are Non-refundable. Refunds or credits will have shipping charges deducted from them.


Please contact us to process your return here


How to Ship Your Return or Exchange

If you feel the need to return an item, you are welcome to bring it to our store location. You must bring a printed copy of your order to the store along with your merchandise. If you prefer to ship it to us, send your return appropriately packaged via Insured UPS (prepaid) or US Mail. You must include a copy of your packing slip, email order conformation, or a printed copy of your order inside the package. You also must include a Return/Exchange form with your return.


Please send your return to:

Pollock’s Western Outfitters

Returns Department

610 5th St. Hwy 70

Safford, AZ 85546



If you are to receive credit, allow one to two billing cycles for the credit to appear on your credit card statement. In the case of exchanges, if there is an additional amount owed, your credit card will be charged for any replacement merchandise when shipped.

For additional information, please contact:

Customer Service via email:

Or call 1-928-428-0093

Monday-Friday 9:00 a.m. to 3:00 p.m.